04 Apr COVID 19 – Update from Crazy Catch UK (04/04/2020)
In line with government guidelines and additional safety measures for our staff (and that of our couriers), we are dispatching Crazy Catches. Demand is exceptionally high and the number of huge parcels in the network means that we are advising 3-5 WORKING DAYS for delivery currently – please bare in mind we have a couple of bank holiday weekends coming up so on these days there will be no collections or deliveries made. You will receive tracking details for your parcel and we are working flat out to get orders out as quickly as possible, whilst carefully managing the order volumes so its manageable for our staff.
Great levels of customer service remain a priority at Crazy Catch and so it may not be possible at times, to place an order on our website for example no Crazy Catches will be able to be ordered from Thursday 9th April, the day before Good Friday until Easter Sunday. This is to stop our warehouse being overloaded and to ensure there is no big backlog of orders. Our website is updated constantly with this information and when orders will reopen. If the item is showing “in stock” it is live, in stock and we are dispatching but if it is out of stock, it is not available or we are temporarily not taking orders at that time, to manage capacity.
Stock is generally very limited and supply from our factory in China will be adversely affected for many months to come so we are very sorry, if your first choice model is not available. You can use our LIVE CHAT facility to be added to a waiting list and receive stock notifications or for advice on a suitable product for your requirements. At the moment, we are unfortunately out of stock of the following items …
- Crazy Catch Wildchild Double Trouble, Football Rebound Net, Upstart Classic, Professional Classic, Professional Double Trouble, Wildchild Classic, Upstart Double Trouble!
We thank you for your interest in Crazy Catch at this time. It is brilliant for us to see so many great home and garden training videos and lots of many families enjoying our product at this difficult time. You can contact us anytime via firstname.lastname@example.org for assistance.
Don’t forget to check out our You Tube channel for loads of great Crazy Catch games, challenges and training tips for all sports! Have fun and stay safe